Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201306095 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201306203 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | August 2014 |
| 201306208 | Clyde Valley Housing Association Ltd | communication, staff attitude, dignity and confidentiality | Not upheld, no recommendations | August 2014 |
| 201400113 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | August 2014 |
| 201400126 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201400336 | Knowes Housing Association Ltd | repairs and maintenance | Not upheld, no recommendations | August 2014 |
| 201400340 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201400370 | Dumfries and Galloway NHS Board | complaints handling | Upheld, recommendations | August 2014 |
| 201400434 | Berwickshire Housing Association Ltd | repairs and maintenance | Not upheld, action taken by body to remedy, no recommendations | August 2014 |
| 201400516 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |