Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201400591 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201400745 | Scottish Prison Service | home detention curfew | Not upheld, no recommendations | August 2014 |
| 201400809 | Business Stream | incorrect billing | Not upheld, no recommendations | August 2014 |
| 201103721 | Falkirk Council | repairs and maintenance | Some upheld, recommendations | July 2014 |
| 201104206 | Lothian NHS Board - Acute Division | nurses / nursing care | Some upheld, recommendations | July 2014 |
| 201200509 | Angus Council | policy/administration | Not upheld, no recommendations | July 2014 |
| 201201733 | Perth and Kinross Council | home helps, concessions, grants, charges for services | Upheld, recommendations | July 2014 |
| 201202382 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | July 2014 |
| 201202467 | Scottish Water | water quality | Not upheld, recommendations | July 2014 |
| 201202580 | North Lanarkshire Council | handling of application (complaints by opponents) | Not upheld, recommendations | July 2014 |