Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302402 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201302417 | Trust Housing Association Ltd | communication, staff attitude, dignity, confidentiality | Not upheld, recommendations | June 2014 |
| 201302717 | Business Stream | incorrect billing | Some upheld, recommendations | June 2014 |
| 201302772 | Business Stream | incorrect billing | Not upheld, recommendations | June 2014 |
| 201302899 | Business Stream | charging method / calculation | Some upheld, recommendations | June 2014 |
| 201302929 | Business Stream | incorrect billing | Not upheld, action taken by body to remedy, no recommendations | June 2014 |
| 201302988 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201303029 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201303066 | Glasgow City Council | council tax | Some upheld, recommendations | June 2014 |
| 201303179 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |