Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204870 | Lothian NHS Board | record keeping | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201204958 | Lothian NHS Board | policy / administration | Upheld, recommendations | May 2014 |
| 201204987 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201205039 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201205173 | Scottish Borders Council | building standards | Not upheld, no recommendations | May 2014 |
| 201300118 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201300126 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201300295 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201300369 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201300511 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |