Bank holiday closure
Our office will be closed Monday 4 May 2026 for the Early May bank holiday.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302813 | West Lothian Council | improvements and renovation | Some upheld, recommendations | May 2014 |
| 201302949 | Aberdeenshire Council | adoption procedures | No decision reached | May 2014 |
| 201303203 | Scottish Prison Service | complaints handling | Upheld, recommendations | May 2014 |
| 201303377 | Scottish Prison Service | legal correspondence | Some upheld, recommendations | May 2014 |
| 201303552 | Forth Valley NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201303682 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |
| 201303813 | Scottish Prison Service | personal property | Resolved, no recommendations | May 2014 |
| 201304213 | Greater Glasgow and Clyde NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201304327 | University of Edinburgh | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201304371 | Edinburgh Napier University | academic appeal/exam results/degree classification | Upheld, recommendations | May 2014 |