Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404211 | North Lanarkshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | January 2016 |
| 201404437 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201404445 | The Highland Council | council tax | Some upheld, recommendations | January 2016 |
| 201404472 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404480 | Scottish Prison Service | medical assessments/reports | Not upheld, no recommendations | January 2016 |
| 201404521 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |
| 201404543 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2016 |
| 201404639 | Lothian NHS Board | nurses / nursing care | Some upheld, recommendations | January 2016 |
| 201404784 | Glasgow Housing Association | complaints handling | Some upheld, action taken by body to remedy, recommendations | January 2016 |
| 201404857 | Lothian NHS Board | nurses / nursing care | Upheld, recommendations | January 2016 |