Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405561 South Lanarkshire Council council tax Not upheld, no recommendations January 2016
201405612 Queen Margaret University communication staff attitude dignity and confidentiality Some upheld, recommendations January 2016
201405645 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405654 A Medical Practice in the Ayrshire and Arran NHS Board area clinical treatment / diagnosis Not upheld, no recommendations January 2016
201405779 Lothian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2016
201405808 Linstone Housing Association Ltd repairs and maintenance Not upheld, no recommendations January 2016
201406218 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2016
201406257 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations January 2016
201406339 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201406379 Home Scotland policy/administration Not upheld, no recommendations January 2016