Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406394 | The City of Edinburgh Council | noise pollution | Not upheld, no recommendations | January 2016 |
| 201406517 | Tayside NHS Board | hygiene / cleanliness / infection control | Not upheld, action taken by body to remedy, no recommendations | January 2016 |
| 201406523 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201406577 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2016 |
| 201406676 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2016 |
| 201406715 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | January 2016 |
| 201406951 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407002 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2016 |
| 201407037 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | January 2016 |
| 201407179 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2016 |