Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502760 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations January 2016
201502775 Lochalsh & Skye Housing Association Limited repairs and maintenance Upheld, recommendations January 2016
201503004 Falkirk Council terminations of tenancy Not upheld, no recommendations January 2016
201503020 Scottish Prison Service progression Not upheld, no recommendations January 2016
201503412 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201504022 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2016
201204319 West Dunbartonshire Council repairs and maintenance Some upheld, recommendations December 2015
201306027 Perth and Kinross Council conservation areas, listed buildings, tree preservation orders Not upheld, no recommendations December 2015
201306298 Tayside NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2015
201400137 Highland NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2015