Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406132 | Business Stream | incorrect billing | Resolved, no recommendations | December 2015 |
| 201406306 | Scottish Natural Heritage | policy/administration | Not upheld, no recommendations | December 2015 |
| 201406406 | West Dunbartonshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | December 2015 |
| 201406444 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2015 |
| 201406643 | A Dentist in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201406685 | Aberdeenshire Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | December 2015 |
| 201406688 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | December 2015 |
| 201406808 | The City of Edinburgh Council | improvements and renovation | Some upheld, no recommendations | December 2015 |
| 201406815 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201406914 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |