Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201407068 | Scottish Prison Service | visits | Some upheld, recommendations | December 2015 |
| 201407310 | Glasgow Caledonian University | academic appeal/exam results/degree classification | Upheld, recommendations | December 2015 |
| 201407586 | A Dental Practice in the Lothian NHS Board area | complaints handling | Upheld, recommendations | December 2015 |
| 201407598 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407642 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201407746 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | December 2015 |
| 201407829 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | lists (incl difficulty registering and removal from lists) | Some upheld, recommendations | December 2015 |
| 201500087 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201500671 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201500705 | Forestry Commission Scotland | handling of application | Not upheld, no recommendations | December 2015 |