Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502634 | Scottish Prison Service | disciplinary charges - orderly room proceedings | Not upheld, no recommendations | December 2015 |
| 201502635 | The City of Edinburgh Council | communication staff attitude and confidentiality | Upheld, recommendations | December 2015 |
| 201502782 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2015 |
| 201502786 | Glasgow Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | December 2015 |
| 201502802 | Scottish Prison Service | bullying/victimisation | Upheld, no recommendations | December 2015 |
| 201502825 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Not upheld, no recommendations | December 2015 |
| 201502846 | Crown Office and Procurator Fiscal Service | communication staff attitude and confidentiality | Not upheld, no recommendations | December 2015 |
| 201305665 | Aberdeenshire Council | handling of application (complaints by opponents) | Some upheld, recommendations | November 2015 |
| 201305842 | Falkirk Council | repairs and maintenance | Upheld, recommendations | November 2015 |
| 201306143 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | November 2015 |