Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201403495 Dumfries and Galloway NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201403920 Highland NHS Board communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2015
201404294 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404806 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201404811 South Lanarkshire Council neighbour disputes and anti-social behaviour Not upheld, recommendations November 2015
201405101 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405146 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201405244 Dundee City Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations November 2015
201405450 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, recommendations November 2015
201405493 Ayrshire and Arran NHS Board appliances / equipment / premises Some upheld, recommendations November 2015