Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201405521 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2015
201405904 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2015
201405948 Dundee City Council complaints handling (incl social work complaints procedures) Not duly made or withdrawn, no recommendations November 2015
201405951 Business Stream policy/administration Not upheld, no recommendations November 2015
201405987 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406016 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406041 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201406418 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406600 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations November 2015
201406670 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2015