Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406738 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | November 2015 |
| 201406833 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201406949 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407029 | North Lanarkshire Council | improvements and renovation | Upheld, recommendations | November 2015 |
| 201407057 | Perth and Kinross Council | policy/administration | Not upheld, no recommendations | November 2015 |
| 201407198 | The City of Edinburgh Council | statutory notices | Some upheld, no recommendations | November 2015 |
| 201407271 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | November 2015 |
| 201407295 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |
| 201407354 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | November 2015 |
| 201407367 | Business Stream | incorrect billing | Resolved, no recommendations | November 2015 |