Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201500584 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500707 University of St Andrews admissions Not upheld, no recommendations November 2015
201500931 Glasgow City Council maintenance and repair of roads Upheld, recommendations November 2015
201500933 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2015
201500999 Aberdeenshire Council unauthorised developments: enforcement action/stop and discontinuation notices Not duly made or withdrawn, no recommendations November 2015
201501498 The Highland Council rights of way and public footpaths Not upheld, no recommendations November 2015
201501534 East Lothian Council communication staff attitude dignity and confidentiality Not upheld, no recommendations November 2015
201501602 Scottish Prison Service policy/administration Some upheld, recommendations November 2015
201501711 West Lothian Council neighbour disputes and anti-social behaviour Some upheld, recommendations November 2015
201502011 Lothian NHS Board complaints handling Not duly made or withdrawn, no recommendations November 2015