Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502058 | West Lothian Council | policy/administration | Not upheld, no recommendations | November 2015 |
| 201502097 | Scottish Prison Service | escorting services | Upheld, recommendations | November 2015 |
| 201502107 | Glasgow City Council | council failure to follow sg guidance | Upheld, recommendations | November 2015 |
| 201502172 | Scottish Prison Service | legal correspondence | Not duly made or withdrawn, no recommendations | November 2015 |
| 201502568 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | November 2015 |
| 201301769 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2015 |
| 201306158 | The City of Edinburgh Council | handling of application (complaints by opponents) | Not upheld, no recommendations | October 2015 |
| 201400686 | Business Stream | supply pipe issue | Not upheld, recommendations | October 2015 |
| 201400853 | Scottish Borders Council | primary school | Not upheld, no recommendations | October 2015 |
| 201401161 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2015 |