Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202111275 | Highland NHS Board | Communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | April 2023 |
| 202202672 | A Medical Practice in the Lanarkshire NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | April 2023 |
| 201810361 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / diagnosis | Upheld, recommendations | March 2023 |
| 201900901 | Lanarkshire NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2023 |
| 201900986 | Falkirk Council | Child services and family support | Upheld, recommendations | March 2023 |
| 201911193 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2023 |
| 202007741 | North Ayrshire Council | Neighbour disputes and anti-social behaviour | Not upheld, no recommendations | March 2023 |
| 202101009 | Ayrshire and Arran NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | March 2023 |
| 202101331 | Highland NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | March 2023 |
| 202101632 | Business Stream | Incorrect billing | Resolved, no recommendations | March 2023 |