Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404208 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201404375 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2015 |
| 201404399 | East Renfrewshire Council | parking | Some upheld, recommendations | August 2015 |
| 201404470 | Highland NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | August 2015 |
| 201404746 | East Lothian Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | August 2015 |
| 201404766 | North Lanarkshire Council | policy/administration | Not upheld, no recommendations | August 2015 |
| 201404818 | Directorate of Planning and Environmental Appeals | handling of application (complaints by opponent) | Some upheld, recommendations | August 2015 |
| 201404869 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201405041 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | August 2015 |
| 201405056 | Stirling Council | secondary school | Not upheld, no recommendations | August 2015 |