Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201406077 | Scottish Prison Service | refusal of privileges | Not upheld, no recommendations | June 2015 |
| 201406209 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201406410 | Scottish Prison Service | Prohibited and Unauthorised Articles | Not upheld, no recommendations | June 2015 |
| 201406469 | Scottish Prison Service | Complaints Handling | Upheld, recommendations | June 2015 |
| 201406474 | Borders NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201406539 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2015 |
| 201406565 | Scottish Prison Service | policy/administration | Upheld, recommendations | June 2015 |
| 201406580 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | June 2015 |
| 201406639 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2015 |
| 201407030 | Glasgow City Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2015 |