Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304654 | Scottish Prison Service | access to medical care/treatment | Some upheld, recommendations | February 2015 |
| 201304655 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | February 2015 |
| 201304716 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201304815 | A Council | primary school | Some upheld, recommendations | February 2015 |
| 201305043 | University of Strathclyde | policy/administration | Not upheld, no recommendations | February 2015 |
| 201305061 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, action taken by body to remedy, no recommendations | February 2015 |
| 201305097 | West Lothian Council | handling of application (complaints by opponents) | Some upheld, recommendations | February 2015 |
| 201305098 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201305131 | Scottish Prison Service | searching of prisoner, property and cell | Upheld, recommendations | February 2015 |
| 201305140 | Business Stream | charging method / calculation | Not upheld, recommendations | February 2015 |