Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400050 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201400298 The Highland Council handling of application (complaints by opponents) Not upheld, no recommendations February 2015
201400321 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400454 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201400826 Lothian NHS Board - Acute Division admission / discharge / transfer procedures Upheld, recommendations February 2015
201400888 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations February 2015
201401186 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2015
201401329 Falkirk Council repairs and maintenance Upheld, recommendations February 2015
201401413 University of Dundee policy/administration Not upheld, recommendations February 2015
201401463 Glasgow Housing Association policy/administration Not upheld, no recommendations February 2015