Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401547 | East Dunbartonshire Council | landlord registration | Not upheld, no recommendations | February 2015 |
| 201401586 | Lanarkshire NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, no recommendations | February 2015 |
| 201401599 | A Dentist in the Highland NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201401639 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | February 2015 |
| 201401683 | Port of Leith Housing Association Ltd | right to buy | Upheld, recommendations | February 2015 |
| 201401821 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | February 2015 |
| 201401837 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | February 2015 |
| 201402028 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | February 2015 |
| 201402073 | The City of Edinburgh Council | statutory notices | Not upheld, no recommendations | February 2015 |
| 201402199 | The City of Edinburgh Council | noise pollution | Not upheld, no recommendations | February 2015 |