Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201402304 Lanarkshire NHS Board policy / administration Upheld, recommendations February 2015
201402386 Scottish Prison Service progression February 2015
201402416 East Kilbride and District Housing Association Ltd rent and/or service charges Upheld, action taken by body to remedy, no recommendations February 2015
201402605 Dumfries and Galloway Council policy/administration Some upheld, recommendations February 2015
201402719 Glasgow City Council policy/administration Not upheld, no recommendations February 2015
201402725 Falkirk Council nursery and pre-school Not upheld, recommendations February 2015
201402729 South Ayrshire Council repairs and maintenance Not upheld, recommendations February 2015
201402731 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations February 2015
201403201 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations February 2015
201403224 Scottish Prison Service policy/administration Not upheld, recommendations February 2015