Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401305 | A Dentist in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2015 |
| 201401580 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401690 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401710 | Scottish Ambulance Service | clinical treatment / diagnosis | Some upheld, recommendations | January 2015 |
| 201401817 | Grampian NHS Board | policy / administration | Not upheld, no recommendations | January 2015 |
| 201401911 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401913 | A Dentist in the Forth Valley NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2015 |
| 201401961 | Fife Council | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201401965 | The City of Edinburgh Council | rent and/or service charges | Not upheld, no recommendations | January 2015 |
| 201402001 | Business Stream | incorrect billing | Some upheld, recommendations | January 2015 |