Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402169 | Aberdeenshire Council | handling of application (complaints by opponents) | Not upheld, no recommendations | January 2015 |
| 201402362 | North Ayrshire Council | building warrants | Some upheld, recommendations | January 2015 |
| 201402380 | Scottish Prison Service | transfer to another prison | Not upheld, no recommendations | January 2015 |
| 201402520 | Glasgow City Council | refuse collection & bins | Upheld, recommendations | January 2015 |
| 201402563 | Scottish Prison Service | food | Upheld, recommendations | January 2015 |
| 201402721 | Inverclyde Council | traffic regulation and management | Upheld, recommendations | January 2015 |
| 201402870 | Scottish Prison Service | policy/administration | Upheld, recommendations | January 2015 |
| 201403021 | Fife Council | repairs and maintenance | Upheld, recommendations | January 2015 |
| 201403167 | Business Stream | incorrect billing | Not upheld, no recommendations | January 2015 |
| 201403212 | Scottish Prison Service | earnings | Not upheld, no recommendations | January 2015 |