Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201403213 | North Ayrshire Council | repairs and maintenance | Resolved, no recommendations | January 2015 |
| 201403226 | Argyll Community Housing Association | repairs and maintenance | Not upheld, no recommendations | January 2015 |
| 201403285 | Scottish Prison Service | religious books, items and practices | Not upheld, no recommendations | January 2015 |
| 201403288 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | January 2015 |
| 201403597 | Scottish Prison Service | escorted day absence | Upheld, recommendations | January 2015 |
| 201200401 | Aberdeenshire Council | repairs and maintenance | Not upheld, no recommendations | December 2014 |
| 201203163 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2014 |
| 201203901 | University of Edinburgh | complaints handling | Not upheld, no recommendations | December 2014 |
| 201204132 | The City of Edinburgh Council | complaints handling (including appeals procedures) | Some upheld, recommendations | December 2014 |
| 201205007 | The City of Edinburgh Council | unauthorised development/enforcement action | Not upheld, no recommendations | December 2014 |