Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402882 | Scottish Prison Service | personal property | Not upheld, recommendations | December 2014 |
| 201402914 | Scottish Prison Service | education | Not upheld, no recommendations | December 2014 |
| 201403048 | Scottish Prison Service | religious services and visits | Not upheld, no recommendations | December 2014 |
| 201403062 | Aberdeen City Council | communication staff attitude and confidentiality | Upheld, recommendations | December 2014 |
| 201403211 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | December 2014 |
| 201300210 | Glasgow Housing Association | applications, allocations, transfers & exchanges | Not upheld, no recommendations | November 2014 |
| 201300373 | West Dunbartonshire Council | repairs and maintenance | Not upheld, no recommendations | November 2014 |
| 201300798 | Aberdeenshire Council | complaints handling | Not upheld, no recommendations | November 2014 |
| 201300973 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201301049 | A Council | secondary school | Upheld, recommendations | November 2014 |