Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301164 The City of Edinburgh Council hall letting, indoor facilities, libraries, museums etc Not upheld, recommendations November 2014
201301560 The City of Edinburgh Council policy/administration Not upheld, no recommendations November 2014
201301736 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201302039 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201302169 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations November 2014
201302257 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations November 2014
201302514 A Medical Practice in the Ayrshire and Arran NHS Board area communication / staff attitude / dignity / confidentiality Some upheld, recommendations November 2014
201302662 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201302794 Tayside NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2014
201302881 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations November 2014