Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305386 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201305494 | Fife Council | handling of application (complaints by opponents) | Not upheld, recommendations | November 2014 |
| 201305501 | Dumfries and Galloway Council | maintenance and repair of roads | Not upheld, no recommendations | November 2014 |
| 201305567 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, no recommendations | November 2014 |
| 201305568 | Cairn Housing Association Ltd | repairs and maintenance | Some upheld, no recommendations | November 2014 |
| 201305631 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | November 2014 |
| 201305763 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | November 2014 |
| 201305854 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | November 2014 |
| 201305859 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201305956 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | November 2014 |