Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400855 Scottish Court Service complaints handling Upheld, recommendations November 2014
201401023 Midlothian Council complaints handling Not upheld, no recommendations November 2014
201401184 Scottish Prison Service complaints handling Upheld, recommendations November 2014
201401348 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201401364 West College Scotland communication/ staff attitude/dignity/confidentiality Some upheld, action taken by body to remedy, recommendations November 2014
201401555 Glasgow City Council parks, outdoor centres and facilities Upheld, recommendations November 2014
201401593 Perth and Kinross Council complaints handling Upheld, recommendations November 2014
201401677 Glasgow City Council public health & civic government acts - nuisances/problems in/around buildings Upheld, recommendations November 2014
201401842 Children's Hearings Scotland complaints handling Not upheld, no recommendations November 2014
201401984 Dumfries and Galloway NHS Board clinical treatment / diagnosis Not upheld, action taken by body to remedy, no recommendations November 2014