Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201401999 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402013 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402047 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations November 2014
201402114 Scottish Prison Service recreation Some upheld, recommendations November 2014
201402194 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2014
201402200 Blackwood Homes complaints handling Some upheld, recommendations November 2014
201402321 A Medical Practice in the Tayside NHS Board area clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402365 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations November 2014
201402384 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Upheld, recommendations November 2014
201402429 Scottish Prison Service legal correspondence Not upheld, no recommendations November 2014