Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201402507 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | November 2014 |
| 201203974 | Scottish Water | policy/administration | Some upheld, no recommendations | October 2014 |
| 201204486 | Greater Glasgow and Clyde NHS Board - Acute Services Division | complaints handling | Upheld, recommendations | October 2014 |
| 201300412 | Queen Margaret University | academic appeal/exam results/degree classification | Some upheld, recommendations | October 2014 |
| 201300654 | A Medical Practice in the Orkney NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
| 201300828 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
| 201301099 | New College Lanarkshire | policy/administration | Some upheld, recommendations | October 2014 |
| 201301136 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
| 201301174 | Transport Scotland | policy/administration | Not upheld, no recommendations | October 2014 |
| 201301819 | Fife Council | zoning of local authorities, planning blight, flood prevention | Upheld, recommendations | October 2014 |