Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301879 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201301935 | Perth and Kinross Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, recommendations | October 2014 |
| 201301965 | Scottish Environment Protection Agency | policy/administration | Some upheld, no recommendations | October 2014 |
| 201301979 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | October 2014 |
| 201302091 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2014 |
| 201302093 | Perth and Kinross Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | October 2014 |
| 201302204 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201302289 | The Highland Council | sales and leases of property including excambions | Not upheld, no recommendations | October 2014 |
| 201302345 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
| 201302444 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2014 |