Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401556 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, action taken by body to remedy, no recommendations | October 2014 |
| 201401557 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401716 | Crofting Commission | handling of application | October 2014 | |
| 201401728 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | October 2014 |
| 201401734 | Fife Council | estate management, open space & environment work | Upheld, recommendations | October 2014 |
| 201401752 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401799 | A Council | primary school | Not upheld, no recommendations | October 2014 |
| 201401819 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201401863 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | October 2014 |
| 201402677 | Scottish Prison Service | legal correspondence | October 2014 |