Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200613 Scottish Prison Service progression Not upheld, no recommendations September 2014
201202973 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations September 2014
201203396 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2014
201204887 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations September 2014
201300609 Business Stream incorrect billing Upheld, recommendations September 2014
201300612 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations September 2014
201300766 Stirling Council applications, allocations, transfers & exchanges Some upheld, action taken by body to remedy, recommendations September 2014
201301200 Lanarkshire Housing Association Ltd improvements and renovation Upheld, no recommendations September 2014
201301400 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2014
201301460 Greater Glasgow and Clyde NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations September 2014