Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305432 | A Dental Practice In the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | September 2014 |
| 201305469 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2014 |
| 201305493 | Business Stream | policy/administration | Not upheld, no recommendations | September 2014 |
| 201305529 | East Lothian Council | applications, allocations, transfers & exchanges | Not upheld, no recommendations | September 2014 |
| 201305717 | Grampian NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | September 2014 |
| 201305723 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2014 |
| 201305865 | Aberdeen City Council | council tax | Upheld, recommendations | September 2014 |
| 201305939 | University of the Highlands and Islands | complaints handling | Some upheld, recommendations | September 2014 |
| 201306031 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | September 2014 |
| 201306078 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2014 |