Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201400624 South Lanarkshire Council applications, allocations, transfers & exchanges Some upheld, no recommendations September 2014
201400625 Falkirk Community Trust policy/administration Upheld, recommendations September 2014
201400680 Forth Valley NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201400681 The City of Edinburgh Council licensing - taxis Not upheld, no recommendations September 2014
201400706 South Lanarkshire Council complaints handling Upheld, recommendations September 2014
201400773 Tollcross Housing Association Ltd repairs and maintenance Not upheld, no recommendations September 2014
201400815 Tayside NHS Board clinical treatment / diagnosis Upheld, recommendations September 2014
201400851 Greater Glasgow and Clyde NHS Board - Acute Services Division complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401120 Scottish Ambulance Service complaints handling Not upheld, action taken by body to remedy, no recommendations September 2014
201401160 Scottish Prison Service personal property Not upheld, no recommendations September 2014