Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201401223 | Scottish Prison Service | policy/administration | September 2014 | |
| 201401299 | Scottish Prison Service | downgrading | Not upheld, no recommendations | September 2014 |
| 201401431 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | September 2014 |
| 201401598 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | September 2014 |
| 201401645 | Scottish Prison Service | visits | Upheld, recommendations | September 2014 |
| 201203533 | Business Stream | meter reading | Upheld, recommendations | August 2014 |
| 201204721 | Rosehill Housing Co-operative Ltd | complaints handling | Not upheld, no recommendations | August 2014 |
| 201205325 | Lothian NHS Board | complaints handling | Some upheld, recommendations | August 2014 |
| 201300492 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201300583 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |