Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302424 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201302884 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | August 2014 |
| 201302977 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201303081 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201303263 | Comhairle nan Eilean Siar | aids for the disabled (incl blue badges), chronically sick & disabled acts 1970/72 | Not upheld, no recommendations | August 2014 |
| 201303355 | The City of Edinburgh Council | applications, allocations, transfers & exchanges | Upheld, recommendations | August 2014 |
| 201303807 | A Medical Practice in the Lanarkshire NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | August 2014 |
| 201303934 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201303972 | Scottish Prison Service | risk management | Upheld, recommendations | August 2014 |
| 201303975 | A Council | primary school | Not upheld, no recommendations | August 2014 |