Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304024 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201304192 | The Highland Council | complaints handling | Upheld, recommendations | August 2014 |
| 201304264 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304301 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304404 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201304435 | The City of Edinburgh Council | council tax | Upheld, recommendations | August 2014 |
| 201304475 | South Lanarkshire Council | repairs and maintenance | Some upheld, recommendations | August 2014 |
| 201304546 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201304641 | A Medical Practice in the Forth Valley NHS Board area | appointments / admissions (delay / cancellation / waiting lists) | Some upheld, recommendations | August 2014 |
| 201304959 | Glasgow Housing Association Ltd | neighbour disputes and anti-social behaviour | Some upheld, no recommendations | August 2014 |