Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305054 | Business Stream | charging method / calculation | Not upheld, no recommendations | August 2014 |
| 201305204 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305252 | Business Stream | policy/administration | Not upheld, no recommendations | August 2014 |
| 201305253 | A Medical Practice in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, no recommendations | August 2014 |
| 201305336 | The City of Edinburgh Council | housing statutory repair notices, haa areas and demolition orders | Not upheld, no recommendations | August 2014 |
| 201305451 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305761 | Lanarkshire NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | August 2014 |
| 201305849 | Scottish Prison Service | supplies of books, newspapers, etc | Some upheld, recommendations | August 2014 |
| 201306028 | Thenue Housing | right to buy | Not upheld, no recommendations | August 2014 |
| 201306050 | Scottish Prison Service | bullying/victimisation | Not upheld, no recommendations | August 2014 |