Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201306093 A Medical Practice in the Greater Glasgow and Clyde NHS Board area clinical treatment / diagnosis Not upheld, no recommendations August 2014
201306095 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations August 2014
201306203 The City of Edinburgh Council statutory notices Not upheld, no recommendations August 2014
201306208 Clyde Valley Housing Association Ltd communication, staff attitude, dignity and confidentiality Not upheld, no recommendations August 2014
201400113 Glasgow City Council refuse collection & bins Upheld, recommendations August 2014
201400126 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations August 2014
201400336 Knowes Housing Association Ltd repairs and maintenance Not upheld, no recommendations August 2014
201400340 Scottish Prison Service policy/administration Upheld, recommendations August 2014
201400370 Dumfries and Galloway NHS Board complaints handling Upheld, recommendations August 2014
201400434 Berwickshire Housing Association Ltd repairs and maintenance Not upheld, action taken by body to remedy, no recommendations August 2014