Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305611 | Scottish Prison Service | accommodation (including cell amenities and location) | Not upheld, no recommendations | July 2014 |
| 201305629 | The City of Edinburgh Council | neighbour disputes and antisocial behaviour | Not upheld, no recommendations | July 2014 |
| 201305638 | North Lanarkshire Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305642 | The City of Edinburgh Council | repairs and maintenance | Not upheld, no recommendations | July 2014 |
| 201305733 | West Lothian Council | school records/access to personnel education files | Some upheld, recommendations | July 2014 |
| 201305797 | A Dental Practice in the Greater Glasgow and Clyde NHS Board area | patient lists | Upheld, recommendations | July 2014 |
| 201305834 | University of Strathclyde | communication staff attitude dignity and confidentiality | Not upheld, no recommendations | July 2014 |
| 201305880 | University of St Andrews | policy/administration | Not upheld, no recommendations | July 2014 |
| 201305887 | West Lothian Council | maintenance and repair of roads | Not upheld, no recommendations | July 2014 |
| 201305889 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | July 2014 |