Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201205330 | Care Inspectorate | complaints handling | Upheld, recommendations | June 2014 |
| 201300156 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | June 2014 |
| 201300371 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201300398 | Perth and Kinross Council | planning, pre-application advice, tree preservation orders | Not upheld, recommendations | June 2014 |
| 201300596 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | June 2014 |
| 201300837 | Business Stream | incorrect billing | Not upheld, no recommendations | June 2014 |
| 201300924 | East Renfrewshire Council | traffic regulation and management | Not upheld, no recommendations | June 2014 |
| 201300937 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2014 |
| 201300967 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | June 2014 |
| 201301000 | Perth and Kinross Council | handling of application (complaints by opponents) | Some upheld, no recommendations | June 2014 |