Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304775 | Dumfries and Galloway NHS Board | policy / administration | Some upheld, recommendations | June 2014 |
| 201304806 | Scottish Prison Service | accommodation (including cell amenities and location); complaints handling | Some upheld, recommendations | June 2014 |
| 201304881 | Western Isles NHS Board | complaints handling | Not upheld, no recommendations | June 2014 |
| 201304980 | Scottish Prison Service | disciplinary charges - reporting and inquiry | Not upheld, no recommendations | June 2014 |
| 201305083 | Greater Glasgow and Clyde NHS Board - Acute Services Division | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | June 2014 |
| 201305136 | Scottish Water | disputed cost to repair sewer / drain | June 2014 | |
| 201305146 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305323 | Highland NHS Board | loss of deceased person's property | Upheld, recommendations | June 2014 |
| 201305352 | Scottish Prison Service | removal from association/segregation | Not upheld, no recommendations | June 2014 |
| 201305369 | Thenue Housing | neighbour disputes and anti-social behaviour | Not upheld, action taken by body to remedy, no recommendations | June 2014 |