Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305540 | Scottish Prison Service | policy/administration | Not upheld, no recommendations | June 2014 |
| 201305714 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, action taken by body to remedy, recommendations | June 2014 |
| 201305772 | Angus Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | June 2014 |
| 201104526 | Glasgow City Council | conservation areas, listed buildings, tree preservation orders | Some upheld, recommendations | May 2014 |
| 201204367 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201204419 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201204560 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2014 |
| 201204664 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | May 2014 |
| 201204797 | Forth Valley College of Further and Higher Education | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | May 2014 |
| 201204806 | Aberdeen City Council | repairs and maintenance | Not upheld, recommendations | May 2014 |