Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201302077 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302255 | Business Stream | incorrect billing | Not upheld, no recommendations | May 2014 |
| 201302308 | Scottish Prison Service | special security measures | Not upheld, no recommendations | May 2014 |
| 201302395 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | May 2014 |
| 201302409 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | May 2014 |
| 201302411 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201302519 | Business Stream | incorrect billing | Upheld, action taken by body to remedy, no recommendations | May 2014 |
| 201302559 | The City of Edinburgh Council | complaints handling | Upheld, recommendations | May 2014 |
| 201302566 | Lanarkshire NHS Board | communication, staff attitude, dignity, confidentiality | Not upheld, no recommendations | May 2014 |
| 201302669 | Borders NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | May 2014 |