Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201304563 | South Lanarkshire Council | complaints handling (incl social work complaints procedures) | No decision reached | May 2014 |
| 201304635 | Scottish Prison Service | personal property | Not upheld, no recommendations | May 2014 |
| 201304704 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2014 |
| 201304731 | Business Stream | complaints handling | May 2014 | |
| 201304759 | Glasgow City Council | cleansing/public conveniences/streets and stairs | Resolved, no recommendations | May 2014 |
| 201305037 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | May 2014 |
| 201305142 | Scottish Prison Service | progression | Not upheld, no recommendations | May 2014 |
| 201305254 | Scottish Prison Service | money | Not upheld, no recommendations | May 2014 |
| 201305305 | Scottish Prison Service | accuracy of prisoner record | Upheld, recommendations | May 2014 |
| 201305340 | Scottish Prison Service | earnings | Not upheld, no recommendations | May 2014 |