Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201300711 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300712 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | April 2014 |
| 201300720 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | April 2014 |
| 201300782 | Business Stream | incorrect billing | Upheld, recommendations | April 2014 |
| 201300911 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201300999 | University of Edinburgh | academic appeal/exam results/degree classification | Not upheld, no recommendations | April 2014 |
| 201301158 | A Dentist in the Borders NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | April 2014 |
| 201301242 | Glasgow Housing Association Ltd | policy/administration | Not upheld, no recommendations | April 2014 |
| 201301320 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | April 2014 |
| 201301570 | Aberdeenshire Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, no recommendations | April 2014 |